Baggage issues? Have it sorted here.
If you have lost an item or piece of baggage, or if it has been lost by your airline, we can help you. Here's where you should go to track down your lost items.
I've lost something on the plane, my luggage got lost or arrived damaged. Who should I contact?
When in such situation, you should contact your airline, which will get in touch with the handling agent that took care of the ground operations of your flight.
If you lost your identification documents in the plane, these will be delivered directly at PSP (Police).
I've lost something at the airport or car park. What should I do?
When you lose a personal item at the airport or parking lot, in a public area, contact the PSP (Police).
If this happened after the security checkpoint, contact the airport, Customs or PSP.