Charges

Payment by ANA of the deviation on Regulated Revenue charged at Lisbon Group, Porto and Faro Airports in 2020

In 2019, it was determined at Lisbon Group, Porto and Faro airports a negative miscalculation adjustment, of €- 26.366.020 [1] , €-3.524.680 [2] and €-6.422.297 [3],respectively, according to the Report of the revenue from regulated charges and terminal passengers, published at ANA´s website and as it is established in line a) of the point 5.1 of Annex 12 of the Concession Contract. These amounts are going to be returned to clients until the end of June 2021, in the same proportion as the revenue from the regulated activities obtained in 2020 at Lisbon Group, Porto and Faro airports.

These miscalculation Adjustments added to the amounts already returned from 70% of the landing charge, passenger assistance and baggage assistance charges, carried out between July and December 2020, means the application of a global “discount” on the regulated charges of 2020 of -26% at the Lisbon Group airports, -18% at Porto Airport, and -45% at Faro Airport.

ANA has assessed the individual amount to be returned to each Client, at Lisbon Group, Porto and Faro airports, according to the flowing calculation formula:

% weight of the Client on regulated revenue in the total of Airport regulated revenue, in 2020 * total difference of regulated revenue to be returned

In order to operationalize this return, the following procedures will be applied:

Publication on the ANA Website of all Clients with funds to be received at Lisbon Group, Porto and Faro airports;

The Credit notes will be, like the billing process, issued per airport;

In the case of Clients with a current credit account, the credit notes will be reduced to the account balance of each Client;

In the case of Clients without credit allowance and cash Clients, there is the possibility of cash reimbursement in the Lisbon Group, Porto and Faro airports´s treasury;

A minimum return value of €100 is foreseen in the case of a bank transfer option. In the case of a bank transfer, the costs of the transfer shall be borne by the Client;

After a period of one year, from the date of publication of the return, ANA will report to ANAC the Clients who do not claim the credit, and the respective amounts.

Please consult the published list of Clients from Lisbon Group, Porto and Faro airports who have amounts to be received.

Download:

Excess of revenue - Clients list, Lisbon Group airports 2020

Excess of revenue - Clients list, Porto Airport 2020

Excess of revenue - Clients list, Faro Airport 2020

[1] Forecast Error Adjustment, of € -26.106.250, incurred by an interest rate of the European Central Bank at 1 September 2019 (0%), plus 2% per year (corresponds to to 0.99505% per semester)

[2] Forecast Error Adjustment, of € -3.489.953, incurred by an Interest charge of the European Central Bank rate at 1 September 2019 (0%), plus 2% per year (corresponds to 0.99505% per semester)

[3] Forecast Error Adjustment, of € 6.359.022, incurred by an Interest charge of the European Central Bank rate at 1 September 2019 (0%), plus 2% per year (corresponds to 0.99505% per semester)
Disclosure of financial and operational information regarding 2020

ANA hereby discloses to ANAC, airlines and all stakeholders, the following financial and operational information regarding 2020:

(1) Report of the revenue from regulated charges and terminal passengers, recorded in 2020, in the airports of the ANA network.

(2) Report from the auditors issued by Deloitte & Associados – Sociedade de Revisores Oficiais de Contas, SA.

This information is in compliance with that established in the model of economic regulation, specifically in clause 10.1, of Annex 12, of the Concession Contracts for the airports of the ANA network, regarding the publication by the concessionaire of the annual audited financial operational information.

Download:

Report from the auditors

Report of the revenue from regulated charges and terminal passengers, 2020
Approval of 2021 Regulatory Traffic and Ground Handling charges for the Lisbon Airport

ANA wishes to inform all users that the Civil Aviation Authority (ANAC) has issued a final decision on 2021 charges for the Lisbon Airport.

The amounts approved by ANAC for the year 2021 entered into effect on 27/04/2021 and are shown in the attached Regulatory charges Table.

The updated and approved regulatory traffic and ground handling charges include a change of -8.36% compared to the 2020 charges, plus a recovery of 2017 and 2018 estimation error adjustments, thereby resulting in a total difference of -0.48% in these charges compared to 2020, as shown in the following table, previously presented in the Consultation File.

ANA would like to thank all users and their representative associations for their participation during the consultation process.

Regulatory charges table 2021 - Lisbon Airport
Approval of the Regulated Traffic and Ground handling Charges at Porto, Faro, Madeira, Azores and Beja airports, and of the service to passenger with reduced mobility charge, at all airports of ANA´s network, for 2021

The National Civil Aviation Authority (ANAC) issued the definitive decision on the traffic and ground handling regulated charges, at Porto, Faro, Madeira, Azores and Beja airports, and on the Passenger with reduce mobility service charge, at all airports of ANA´s network, in the exact terms proposed in the determination presented by ANA, on January 28, 2021. The values now approved by ANAC, referring to the year of 2021,

Contained in the attached charges tables, will come into force on 01.04.2021.

ANAC issued a favorable opinion to ANA's proposal on the security charge for 2021. Now follows the publication of the Decree law, so that the amount can enter into force, which ANA has already requested from the Government.

The approval of the proposal for traffic and ground handling charges for Lisbon Airport, was suspended by ANAC, until the 15th of April, awaiting the discussion and possible agreement with the Grantor on the possibility of granting the recovery lag of the revenue deficit due to miscalculation errors of the Lisbon Group. According to ANA´S Statement, in the absence of an agreement, ANAC will proceed with the approval of ANA's charges proposal for Lisbon Airport.

ANA appreciates the participation of Users and Representative Associations during the consultation process.

Download:

Regulated Airport Charges - effective as of 1 april 2021
Addendum to the disclosure of financial and operational information regarding 2019, already carried out in June 2020

ANA hereby discloses to ANAC, airlines and all stakeholders the following additional Addendum to the Report of the revenue from regulated charges and terminal passengers recorded in 2019, related to the Lisbon Group, along with the Auditors' Report on the information now disclosed.

This Addendum seeks to apply ANAC's resolution on the methodology of Lisbon Group's traffic mix deviation calculation, which is one of the components of the adjustment for 2019 forecast errors.

This information follows clause 22.1 of ANA’s Concession Agreements and clause 10.1 of Annex 12, regarding the publication of annual audited financial operational information of ANA’s compliance of Annex 12.

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Addendum to the regulated revenue report 2019
Deliberation of regulated charges for ANA airports network, to be in force in 2021

Within the Users consultation processes for 2021 charges, launched in 30 November 2020 for regulated charges at Lisbon, Porto, Faro, Azores and Madeira airports, and Beja Civil Terminal, ANA hereby publishes the decision, made on 28 January 2020, and the regulated charges tables for ANA´s airports network. (This deliberation was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

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Executive Commission Deliberation
Reimbursement to users of 70% of landing, passenger assistance and baggage handling charges at all ANA network airports, effective from 01 July to 31 December 2020

In view of the exceptional circumstances being experienced by the sector due to the impacts of the Covid-19 pandemic, ANA has submitted a special proposal to the regulatory authority, grantor and users to streamline and expedite the reimbursement of excess maximum average regulatory income by issuing 70% credit notes against landing, take-off, passenger assistance and baggage handling fees from 01 July to 31 December 2020.

With this initiative, ANA will advance – by around one year – the transfer to its customers of cost reductions for the use of ANA network airports, through an economic regulatory model which adjusts charges according to traffic volume, in line with market conditions, allowing the airports managed by ANA to remain competitive.

The sector’s airlines and associations have expressed their gratification and agreement with the proposal submitted by ANA. The grantor has also agreed with the measure, while the regulatory authority (ANAC) has approved ANA 's proposal in acknowledgement of its merit in supporting the sector's recovery.

This measure, which in practical terms gives a 70% discount against the landing, take-off, passenger assistance and baggage handling charges published for 2020, will provide substantive support to airlines rebuilding their businesses in these difficult economic times.

Beginning in the next billing period, credit for the above charges will be issued effective 01 July.
Payment by ANA of the deviation on Regulated Revenue charged at Porto and Faro Airports in 2019

In 2019, it was determined at Porto and Faro airports a negative miscalculation adjustment, of €-2.758.671[1] and €-1.626.129[2] according to the Report of the revenue from regulated charges and terminal passengers, published at ANA´s website and as it is established in line a) of the point 5.1 of Annex 12 of the Concession Contract.

This adjustment means there is a difference on revenue charged (+2,5% Total of Regulated Revenue at Porto Airport and +2,1% Total of Regulated Revenue at Faro Airport, in 2019), which will be returned to Clients by the end of June 2020, through a single payment proportional to the revenue from the regulated activities obtained in 2019 at Porto and Faro airports.

ANA has assessed the individual amount to be returned to each Client, at Porto and Faro airports, according to the flowing calculation formula:

% weight of the Client on regulated revenue in the total of Airport regulated revenue, in 2019 * total difference of regulated revenue to be returned

In order to operationalize this return, the following procedures will be applied:

Publication on the ANA Website of all Clients with funds to be received at Porto and Faro airports;

The Credit notes will be, like the billing process, issued by the billing services of Porto and Faro airports;

In the case of Clients with a current credit account, the credit notes will be reduced to the account balance of each Client;

In the case of Clients without credit allowance and cash Clients, there is the possibility of cash reimbursement in the Porto and Faro airports´s treasury;

A minimum return value of €100 is foreseen in the case of a bank transfer option. In the case of a bank transfer, the costs of the transfer shall be borne by the Client;

After a period of one year, from the date of publication of the return, ANA will report to ANAC the Clients who do not claim the credit, and the respective amounts.

Please consult the published list of Clients from Porto and Faro airports who have amounts to be received.

Download

Excess of revenue - Clients list, Porto Airport 2019

Excess of revenue - Clients list, Faro Airport 2019

[1] Forecast Error Adjustment, of € -2.731.491, incurred by an interest rate of the European Central Bank at 1 September 2019 (0%), plus 2% per year (corresponds to to 0.99505% per semester)

[2] Forecast Error Adjustment, of € -1.610.108, incurred by an Interest charge of the European Central Bank rate at 1 September 2019 (0%), plus 2% per year (corresponds to 0.99505% per semester)
Disclosure of financial and operational information regarding 2019

ANA hereby discloses to ANAC, airlines and all stakeholders, the following financial and operational information regarding 2019:

(1) Report of the revenue from regulated charges and terminal passengers, recorded in 2019, in the airports of the ANA network.

(2) Report from the auditors issued by Deloitte & Associados – Sociedade de Revisores Oficiais de Contas, SA.

This information is in compliance with that established in the model of economic regulation, specifically in clause 10.1, of Annex 12, of the Concession Contracts for the airports of the ANA network, regarding the publication by the concessionaire of the annual audited financial operational information.

Download:

Report from the auditors

Report of the revenue from regulated charges and terminal passengers, 2019
Deliberation of regulated charges for ANA airports network, to be in force in 2020

Within the Users consultation processes for 2020 charges, launched in August 2019 for regulated charges at Lisbon, Porto, Faro, Azores and Madeira airports, and Beja Civil Terminal, ANA hereby publishes the decision, made on 31 October 2019, and the regulated charges tables for ANA´s airports network. (This deliberation was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

Download:

Executive Commission Deliberation
Payment by ANA of the deviation on Regulated Revenue charged at Porto and Faro Airports in 2018

In 2018, it was determined at Porto and Faro airports a negative miscalculation adjustment, of -€-1.793.470[1] and €-1.480.998[2] according to the Report of the revenue from regulated charges and terminal passengers, published at ANA´s website and as it is established in line a) of the point 5.1 of Annex 12 of the Concession Contract.

This adjustment means there is a difference on revenue charged (+1,83% Total of Regulated Revenue at Porto Airport and +2,00% Total of Regulated Revenue at Faro Airport, in 2018), which will be returned to Clients by the end of June 2019, through a single payment proportional to the revenue from the regulated activities obtained in 2018 at Porto and Faro airports.

ANA has assessed the individual amount to be returned to each Client, at Porto and Faro airports, according to the flowing calculation formula:

% weight of the Client on regulated revenue in the total of Airport regulated revenue, in 2018 * total difference of regulated revenue to be returned

In order to operationalize this return, the following procedures will be applied:

Publication on the ANA Website of all Clients with funds to be received at Porto and Faro airports;

The Credit notes will be, like the billing process, issued by the billing services of Porto and Faro airports;

In the case of Clients with a current credit account, the credit notes will be reduced to the account balance of each Client;

In the case of Clients without credit allowance and cash Clients, there is the possibility of cash reimbursement in the Porto and Faro airports´s treasury.

A minimum return value of €100 is foreseen in the case of a bank transfer option. In the case of a bank transfer, the costs of the transfer shall be borne by the Client.

After a period of one year, from the date of publication of the return, ANA will report to ANAC the Clients who do not claim the credit, and the respective amounts.

Please consult the published list of Clients from Porto and Faro airports who have amounts to be received

Download

Excess of revenue - Clients list, Porto Airport 2018

Excess of revenue - Clients list, Faro Airport 2018

[1] Forecast Error Adjustment, of € -1.775.800, incurred by an interest rate of the European Central Bank at 1 September 2018 (0%), plus 2% per year (corresponds to to 0.99505% per semester)

[2] Forecast Error Adjustment, of € -1.446.406, incurred by an Interest charge of the European Central Bank rate at 1 September 2018 (0%), plus 2% per year (corresponds to 0.99505% per semester)
Approval of Traffic and Regulated Handling charges at Lisbon Group airports (Lisbon, Madeira, Azores and Beja airports), for 2019

The Portuguese Civil Aviation Authority (ANAC) issued its final decision on the proposal for Traffic and Regulated Handling charges at Lisbon Group airports, in the exact terms proposed by ANA Aeroportos on its deliberation issued on January 3^rd, 2019.

The amounts now approved by ANAC at Lisbon Group airports, for the year 2019, included in the attached table of regulated charges, will take effect on 07.03.19.

ANA appreciates the participation of all Users and Representative Associations during the consultation process.

glisboa_march_tables.pdf
Approval of Traffic and Regulated Handling charges at Porto and Faro airports, and of the PRM charge at all ANA network airports, for 2019

The Portuguese Civil Aviation Authority (ANAC) issued its final decision on the proposal for Traffic and Regulated Handling charges at Porto and Faro airports, and for Passenger with Reduce mobility (PRM) at all ANA network airports, submitted by ANA Aeroportos de Portugal in November 2018.

With this decision, ANAC approves the application of all charges in the exact terms proposed by ANA for 2018.

The amounts now approved by ANAC at Porto and Faro airport, for the year 2019, included in the attached table of regulated charges, as well the amount of the PRM charge of 0.41€ per chargeable departing passenger, will take effect on 11.01.19.

Regarding Security charge, ANAC maintains a favorable opinion of the value of 1.74€, per chargeable embarked passenger, proposed by ANA, thus awaiting the publication of the Decree Law.

ANA appreciates the participation of all Users and Representative Associations during the consultation process.

Charges table Oporto e Faro.pdf
Deliberation of regulated charges for Lisbon, Madeira, Açores airports and civil terminal of Beja, to be in force in 2019

Within the Users consultation processes for 2019 charges, launched in September 2018 for traffic and handling regulated charges at Lisbon, Madeira, Açores airports and civil terminal of Beja, ANA hereby publishes the decision made on 03 January 2019 and the regulated charges tables for these airports. (This deliberation was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

Download:

Deliberation 2019_Charges consultation process_Lisbon group Airports

Deliberation 2019_Charges consultation process_Lisbon group Airports
Deliberation of regulated charges for Porto and Faro airports and of Security and PMR charges for ANA airports network, to be in force in 2019

Within the Users consultation processes for 2019 charges, launched in September 2018 for traffic and handling regulated charges at Porto airport and Faro airports, and for security and PRM assistance charges at ANA´s airports network, ANA hereby publishes the decision made on 09 November 2019 and the regulated charges tables for Porto airport and Faro airports. (This deliberation was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

As duly disclosed to the Users, the 2019 charges consultation for regulated traffic and ground handling activities to be applied at the airports of Lisbon Group (Lisbon, Ponta Delgada, Santa Maria, Horta, Flores, Madeira, Porto Santo Airports and Beja Civil Terminal) has been suspended as per ANAC’s decision.

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ANA's Deliberation
Regulated Charges adjustment in November and December 2018, at Lisbon and Porto Airports

Taking in consideration the traffic estimation deviations, due to a stronger passenger increase than initially forecasted, ANA is going to apply an adjustment of regulated charges in November and December 2018, of 1,63% and 1,01%, respectively, for Lisbon and Porto airport.

This charge adjustment, under de economic regulation model, will avoid the accumulation of deviations to future charges adjustments.

Until the beginning of August, ANA will launch the consultation process to all Users for the 2019 charges. The present adjustment is specific and limited in time, having no impact in the charges to be proposed for 2019.

Download:

Deliberation
Disclosure of financial and operational information regarding 2017

ANA hereby discloses to ANAC, airlines and all stakeholders, the following financial and operational information regarding 2017:

(1) Report of the revenue from regulated charges and terminal passengers, recorded in 2017, in the airports of the ANA network.

(2) Report from the auditors issued by Deloitte & Associados – Sociedade de Revisores Oficiais de Contas, SA. This information is in compliance with that established in the model of economic regulation, specifically in clause 10.1, of Annex 12, of the Concession Contracts for the airports of the ANA network, regarding the publication by the concessionaire of the annual audited financial operational information.

Download:

Report of the revenue from regulated charges and terminal passengers, 2017

Report from the auditors
Payment by ANA of the different on Regulated Revenue charged at Porto Airport in 2017

In 2017, it was determined at Porto Airport a negative miscalculation adjustment, of -106.823€, according to the Report of the revenue from regulated charges and terminal passengers, published at ANA´s website. This adjustment means there is a difference on revenue charged (+0,1% Total of Regulated Revenue at Porto Airport in 2017), which will be returned to Clients by the end of June 2018, through a single payment proportional to the revenue from the regulated activities obtained in 2017 at Porto Airport, as it is established in line a) of the point 5.1 of Annex 12 of the Concession Contract.

ANA has assessed the individual amount to be returned to each Client, according to the flowing calculation formula:

% weight of the Client on regulated revenue in the total of Porto Airport regulated revenue, in 2017 * total difference of regulated revenue to be returned

In order to operationalize this return, the following procedures will be applied:

Publication on the ANA Website of all Clients with funds to be received at Porto Airport;

The Credit notes will be, like the billing process, issued by the billing services of Porto Airport;

In the case of Clients with a current credit account, the credit notes will be reduced to the account balance of each Client;

In the case of Clients without credit allowance and cash Clients, there is the possibility of cash reimbursement in the Porto Airport´s treasury;

A minimum return value of €100 is foreseen in the case of a bank transfer option. In the case of a bank transfer, the costs of the transfer shall be borne by the Client;

After a period of one year, from the date of publication of the return, ANA will report to ANAC the Clients who do not claim the credit, and the respective amounts.

Please consult the published list of Clients from Porto Airport who have amounts to be received

Download

Excess of revenue - Clients list, Porto Airport 2017
Approval of the Regulated Airport Charges for 2018

The Portuguese Civil Aviation Authority (ANAC) issued its final decision on the proposal for regulated airport charges for 2018, submitted by ANA Aeroportos de Portugal at the end of October 2017.

With this decision, ANAC approves the application of all charges in the exact terms proposed by ANA for 2018.

The amounts now approved by ANAC for the year 2018, included in the attached table of regulated charges, will take effect on 01.01.18.

Download: 2018 regulated charges table approved by ANAC
Consultation Process for 2018 Charges

Within the Users consultation process for 2018 charges, launched August 2017 for the Lisbon Group airports, Porto airport and Faro airport, ANA hereby publishes the decision made on 31 October 2017 and the regulated charges tables for Lisbon airport, Azores airports, Madeira airports, Beja civilian terminal, Porto airport and Faro airport. (This decision was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

Download: Decision Charges Consultation Process 2018
Disclosure of financial and operational information regarding 2016

ANA hereby discloses to ANAC, airlines and all stakeholders, the following financial and operational information regarding 2016:

(1) Report on the revenue from regulated charges and terminal passengers, recorded in 2016, in the airports of the ANA network.

(2) Report from the auditors issued by KPMG & Associados – Sociedade de Revisores Oficiais de Contas, SA.

This information is in compliance with that established in the model of economic regulation, specifically in clause 10.1, of Annex 12, of the Concession Contracts for the airports of the ANA network, regarding the publication by the concessionaire of the annual audited financial operational information.

Download:

Report regarding the audit

Report regarding the audit

Report on the revenue from regulated charges

Report on the revenue from regulated charges
Regulated Charges adjustment in October to December 2017 – at Lisbon and Porto Airports

Taking in consideration the revenue deviations due to the delay of charges entered into force in 2017 and the traffic estimation deviations, due to a stronger passenger increase, ANA is going to apply an adjustment of regulated charges from October (11^th October) to December 2017, at Lisbon and Porto airports.

This charge adjustment, under de economic regulation model, will avoid the accumulation of deviations to future charges adjustments.

By the end of July, ANA will launch the consultation process to all Users for the 2018 charges. The present adjustment is specific and limited in time having no impact in the charges to be proposed for 2018.

Download:

Decision.pdf

Regulated Charges Guide 11th October to December 2017

Regulated Charges Guide 11th October to December 2017
Consultation Process for 2017 Charges

June 2017

On June 1^st 2017 ANAC (Portuguese Civil Aviation Authority) issued its final decision on the proposal for regulated airport charges for 2017, submitted by ANA in November 2016.

With this decision, ANAC approves the application of all charges in the exact terms proposed by ANA for 2017, with the exception of the charge for Passengers with Reduced Mobility (PRM), since the Regulator recommended to maintain its value the same as in 2016, ie € 0.40 per departing passenger. For this reason, ANA updated the passenger service charge, including the adjustment of the charge for PRM.

The amounts now approved by the Regulator for the year 2017, included on the attached tables of regulated charges, will enter into force on June 11^st, 2017.

Download:

Regulated Charges Approved by ANAC 2017.pdf

Regulated Charges Guide 2017.pdf

March 2017

ANAC approved for 2017, in the exact terms proposed by ANA for all ANA network airports, the following regulated charges: landing, parking, hangar, aerodrome opening, regulated handling (passengers handling /check-in desks, baggage handling) as well as CUPPS (Common Use Processing Passenger System), CUSS (Common Use Self-Service) and BRS (Baggage Reconciliation System).
The amounts now approved by the Regulator for the year 2017, included in the tables of regulated charges annexed, will take effect on 09.03.17.
The Regulatory Authority is still analyzing the proposal to update the passenger service, passengers with reduced mobility and security charges.

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Regulated Charges approved by ANAC

January 2017

ANAC – Portuguese Civil Aviation Authority - has provisionally decided to withhold the approval of the Regulated charges structure as from January 1st 2017, set forth by ANA decision on 28 October 2016.

Accordingly, and until ANAC issues the final decision on this matter, ANA will apply the approved regulated charges in force since January 2016 on all ANA airports.

Download:

REGULATED CHARGES GUIDE 2016

October 2016

Within the Users consultation process for 2017 charges, launched August 2016 for the Lisbon Group airports, Porto airport and Faro airport, ANA hereby publishes the decision made on 28 October 2016 and the regulated charges tables for Lisbon airport, Azores airports, Madeira airports, Beja civilian terminal, Port airport and Faro airport. (This decision was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

Download:

Decision charges consultation process 2017.pdf
Disclosure of financial and operational information regarding 2015

In compliance with that established in the model of economic regulation, specifically in clause 10.1 of the Concession Contracts for the airports of the ANA network, regarding the publication by the concessionaire of the annual audited financial operational information, ANA hereby discloses the following information regarding 2015:

(1) Report on the revenue from regulated charges and terminal passengers, recorded in 2015, in the airports of the ANA network.

(2) Report regarding the audit issued by KPMG & Associados – Sociedade de Revisores Oficiais de Contas, SA.

Download:

Report on the revenue from regulated charges

Report regarding the audit
Regulated Charges adjustment in November and December 2016 – at Lisbon and Porto Airports

The regulatory model of setting regulated charges at ANA, defined by the Portuguese State is based on estimations made more than 6 months in advance of the year when charges are going to be applied.

The estimation made in 2015 in order to establish the charges to be applied in 2016 appears to have been based on a very conservative scenario of traffic growth.

Actually, the estimated traffic growth for 2016 is 8.7% higher than expected for the ANA network airports, which means that the charges are, at present, lower than they should be, with particularly on Lisbon and Porto airports.

Thus, the average regulated charge in relation to the decision published at the end of October 2015 goes from €10,94 to €11,01 (+€0.07) at Lisbon Airport and from €7,84 to €7,89 (+€0,04) at Porto Airport.

This charge adjustment will have a cumulative effect from 1 November 2016 until 31 December 2016 in order to recover part of the regulated revenue not charged due to the variation in the volume of traffic, which, under Contract Concession, will minimize the impact of this situation on customers, avoiding the accumulation of charges adjustments and ensuring the continuity of ongoing investments in order to increase the capacity and the quality of airports.

It should be noted that in 2016 ANA will invest more than 72 million euros in the airport network as to continue to meet the needs of the strong traffic growth.

By the end of July, ANA will launch the consultation process to all Users for the 2017 Charges. This adjustment is specific and limited to the two months of November and December of 2016, having no impact in the charges to be proposed for 2017.

Download:

Decision of the board_ Charges from November to December 2016
Security Charge

(as of 1 January 2016)

Whereas the Government has not yet published the decree law that regulates the amount of the 2016 security charge at ANA airports, and whereas the Government requested on 30 December 2015 additional information from ANA, we hereby inform our clients that the existing security charge in force of €2.50 per departing passenger will continue to be applied at all ANA airports.
2016 Charges

According to the interim decision sent by ANAC (the Portuguese Civil Aviation Authority), the Regulated Charges presented on ANA’s decision published on the company’s website on October 30, 2015, enter into force on January 1st 2016.

Adjustment of the 2016 Regulated Charges at Lisbon and Porto Airports:

Please see information on folder “Regulated Charges Adjustment on November and December 2016 – At Lisbon and Porto Airports."

Download:

Regulated Charges Guide

Decision ANAC - Regulated Charges 2016

Regulated Charges Guide Nov/Dec 2016
PRM charges

(as of 1 January 2016)

Pursuant to the regulatory approval process of PMR charge, the Portuguese Civil Aviation Authority (ANAC), according to the Decree Law 254/2012, 28th November, approved the amount of 0,40€ per departing passenger. This PRM Charge update will be on force from 1st January 2016, and is applicable for Lisbon Group airports, Porto Airport and Faro Airport.

This PRM charge update, now approved by the Regulatory Authority, is in line with ANA´s proposal, complemented with the Users’ opinions expressed during the consultation process.

Download:

Decision ANAC - PMR Charges
Consultation Process for 2016 Charges

Within the Users consultation process for 2016 charges, launched August 2015 for the Lisbon Group airports, Porto airport and Faro airport, ANA hereby publishes the decision made on 30 October 2015 and the regulated charges tables for Lisbon airport, Azores airports, Madeira airports, Beja civilian terminal, Port airport and Faro airport. (This decision was made based on Decree-law 254/2012, 29.11.2012, with wording from Decree-law 108/2013, 31.07.2013).

Download:

Decision Charges consultation process 2016
Adjustment of the 2015 Regulated Charges at Lisbon and Porto Airports

ANA decided to carry out an adjustment of regulated charges (traffic and regulated handling) at Lisbon Airport and at Porto Airport, with effect from 1st December 2015, promoting a partial recover of the deviation in revenue resulting from forecasting errors on the number of passengers served by Lisbon Group and Porto Airport, under the terms of n.5.2., Annex 12 of the Concession Contract.

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Regulated Charges Guide 2015 ana group – Updated

Adjustment of the 2015 Regulated Charges at Lisbon and Porto airports decision
2015 Charges

According to the decision sent by INAC (the Portuguese Civil Aviation Authority), the Regulated Charges presented on ANA’s decision published on the company’s website on October 31st 2014 entered into force on January 1st 2015.

Download:

Regulated Charges Guide 2015 - ANA Group

Inac’s provisional decision

Decision Charges Consultation process 2015

Service	Date	Voucher #	Amount
FAST TRACK	2020-01-21	345971	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2020-01-22	315451	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-07	345921	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-16	334896	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-17	343456	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-10	342876	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-03	345956	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-08	345966	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-06	345951	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-03	345936	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail

SERVICE POLICIES

This website belongs to ANA, Aeroportos de Portugal, S. A. (hereinafter mentioned as ANA). The Service Policies here included rule the relation that is established between ANA and the Website user. Such policies may be subject to change whenever ANA considers necessary.

If ANA decides to change these Service Policies, the new version shall replace this one, and shall enter into effect on the date of its publication at this website. The relationship between ANA and all users will be governed by the new version published.

We advise you to periodically visit this page to ensure that you are familiar with the Service Policies in effect. Please also note that ANA reserves the right to change the content of this website at any time.

Users who do not agree to these terms and conditions may not continue to use this website or book any services through it.

The website’s purpose is to provide commercial and operating information considered relevant to the users of the Lisbon, Porto, Faro, Madeira and Azores airports.

MEANS OF PAYMENT AND SECURITY

The link to the payment pages of www.ana.pt uses a series of security methods and measures to protect the personal information of our users. During this process, your personal data is encrypted so that it cannot be read by third parties.

Users may choose to pay any of the booked services with a credit card.

ANA shall not be liable for the possible fraudulent, illegal or abusive use of any credit card or any other means of payment. Even so, ANA shall not tolerate any fraud or attempted fraud, or illegal use of such means of payment. Any user attempting to use a payment method without authorization, if found by ANA, will be removed by ANA and prohibited from using the services at www.ana.pt.

ANA also reserves the right to legally act against the perpetrator.

Credit Card

The booking of the services made available at the website may be paid through credit cards of the VISA or Mastercard network that the user may be the beneficiary.

To comply with new security rules published by VISA International and Europay/Mastercard International, as of 01 April 2001, all requests for authorization to perform transactions using these systems’ cards may only be processed by RedUnicre when the information furnished includes the security code (CVV2/CVC2) of the card in question. The security code is a number composed of three figures, printed in the reverse of the card, after the credit card number, on the right hand side of the signature panel of all VISA and Europay cards.

Credit card bookings are subject to confirmation by RedUnicre. If the request is denied, you may contact your bank or card issuer for further clarification.

MBnet

MBnet is a solution of SIBS – entity responsible for the Multibanco network - to make payments on the website www.ana.pt in a simple and secure way. There is no need to hold a credit card. You just need to adhere to MBnet in an ATM machine or through your home banking.

When you decide to acquire a service, you have access to the website www.mbnet.pt, where you can generate a credit card number, and define the maximum amount of the transaction. When you make the payment, the purchase amount, up to such defined limit, shall be debited in your bank account. Since it is a virtual card, valid for only one transaction up to a ceiling determined by you, the use of MBnet ensures greater security.

Price policy

All prices mentioned include VAT at the legal rate in force in Portugal.

Exchange policy

The currency used as basis for the prices of the services mentioned is Euro, and the final purchase takes place in Euros.

PARKING SERVICE

Products and Prices

ANA has a wide variety of parking offers. These offers vary according to the parks chosen and are limited to the number of available parking spaces.

Prices and existing types of parking that are shown on the website, are subject to change and updates without previous warning.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Whenever a client books a service they will receive a confirmation e-mail with the parking voucher and an e-mail with the invoice. The voucher must be printed out, since it must be shown to use the parking area.

Entering/Exiting the Park

The client should collect the ticket issued when entering the park and keep it until exiting. The ticket must be provided together with the voucher before leaving the park, in order to be validated.

In case the parking entrance is equipped with a bar code/QR Code reader, you should pass the voucher on the reader and collect the ticket.

Entering the park using the “Via Verde” system prevents the use of the voucher. The amount of the voucher will not be reimbursed.

Before you leave the park, you should present the ticket collected when you entered, together with the booking voucher and identification document, at the manual payment cashier.

If you used the bar code/QR Code reader to enter the park, you should make sure that the booked time was not exceeded. In such case you should pay for the exceeding amount before leaving the park, otherwise you may proceed to the exit.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 12 hours before the estimated time of entry. Later cancellations and reschedules shall not be refunded.

To cancel/reschedule the booking, clients should contact our services through the phone number 808 919 091 and follow the instructions provided by the operator, or send an email to:

- Bookings for Lisbon Airport: lisboapark@ana.pt

- Bookings for Porto Airport: portopark@ana.pt

- Bookings for Faro Airport: faropark@ana.pt

- Bookings for Madeira Airport: madeirapark@ana.pt

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once and only grants access to the park and parking area, on a first-come-first-serve basis, except if mentioned otherwise. Parking spots are not marked, unless otherwise indicated.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

The driver is responsible for any damages caused in the park to ANA or to third parties.

The parking booking and its use does not dispense the consultation of the park regulation in force, available for consultation on the manual payment cashiers.

ValetXpress Service

ValetXpress is a collection and parking service provided by a team that ensures you professionalism, safety, convenience and a lot of comfort. This service is available in the airports of Lisbon and Porto, and it may be booked through the website www.ana.pt,

Prices shown on the website are subject to change and updates without previous warning.

You may book the ValetXpress service in two ways:

- On the internet, when making your parking booking.

- At the counter, in the Departures area

When it is not possible to have a joint inspection of the vehicle, this will be done later, and the client may not claim for damages and/or liabilities from ANA.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

LOUNGE

The “ANA Lounge” was created with comfort and convenience in mind for frequent flyers seeking a unique experience. It offers a wide range of Portuguese beverages, snacks and products for you to enjoy. If you want to use your waiting time to get ahead, the “ANA Lounge” has everything you need to work comfortably and efficiently. While waiting for your flight, you can also stay in tune with the latest news with channels, newspapers and magazines telling everything that’s going on, everywhere. This service is available at the airports of Lisbon and Porto, and may be reserved through the website www.ana.pt. The service operates between 5:00 AM and 11:00 PM, with a maximum use time of 3 hours.

Prices shown on the website are subject to change and updates without previous warning.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Whenever a client books a service they will receive a confirmation e-mail with the voucher and an e-mail with the invoice. The voucher must be printed out and delivered when entering the Lounge. At the time of entering the Lounge, you can also request your boarding pass.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

FAST TRACK

Fast Track service is the solution for passengers who have no time to lose, or wish to make the most of every moment at the airport without any stress or queuing. This is a priority lane allowing for speedy security control. This service is available at the Lisbon, Porto, Funchal and Ponta Delgada airports, and can be booked via www.ana.pt

Prices shown on the website are subject to change and updates without previous warning.

ANA would like to point out that the “Fast Track” – although it makes getting to your flight faster, with less time waiting in line – does not replace or shorten mandatory procedures such as check in, security or boarding. Thus, we recommend that you will always allow the necessary time for these procedures.

We alert that, in case of strike, the Fast Track channel may be conditioned and another channel may be made available for use.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Customers who make a reservation will receive a confirmation email with a voucher, and another email with an invoice. Once at the airport, after checking in, you can go to the Fast Track line with your boarding pass and voucher and show your proof of purchase with the barcode.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

RECOMMENDATIONS AND WARNINGS

ANA is committed to ensuring the privacy and protection of the personal data of all those who relate with ANA, namely users of the website www.ana.pt.

Our efforts must be supplemented by a responsible approach on the part of users in order to protect their personal data.

Therefore, ANA advises the users:

- To refrain from sharing their username or password;

- Not to make a note of the password or username in easy access places (diary, computer, etc.);

- At the time of accessing the payment page or the pages for editing personal data, to confirm that the browser is in secure session (in this case, the browser bar will show a specific symbol and padlock, and the website address will begin with "https://"). You can also confirm if the secure session certificate belongs to ANA, Aeroportos de Portugal, SA, by checking the information in the window which opens after clicking on the padlock);

- To ensure that the browser is closed before leaving the computer unattended;

- To make sure that the computer or computer network used to access www.ana.pt is free of viruses and spyware.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights related with the information made available on this website, including but not limited to text contents, headlines, photos, images, moving images, pictures, names, logotypes and brands, belong to ANA or to possible licensees. ANA making available such information does not transfer to the user, in any case, the right to reproduce or distribute such information. Such actions are not allowed without the previous consent of ANA or the above mentioned possible licensees.

Nevertheless, the user is authorised to download and/or print out the information for private and non-commercial purposes. This website cannot be shown embedded in other websites that do not belong to ANA.

Users can, however, create and distribute links for the pages of www.ana.pt. ANA reserves the right to approve or deny these links.

PUBLICITY, PROMOTION AND THIRD PARTIES CONTENTS

The website and the mobile version of the website www.ana.pt may contain advertisements (including banners), promotions and other contents supplied by third parties, including the retailers. All advertisements, promotions and other contents (including the reference buttons and hyperlinks) do not constitute any recommendation or endorsement from our part regarding the promoted good, service, or final website of the link.

All information provided at the advertisements or the final websites of the links shown at www.ana.pt or its mobile version are of the exclusive responsibility of the advertisers. In case the user shall need any clarification regarding any advertised product or service, should contact the related advertiser.

In particular, ANA has no control or responsibility over:

1 - Quality, safety or legality of any good or service advertised by third parties;

2 - Authenticity or accuracy of the description of the good or service advertised by third parties;

2 - Competence or authorisation of the advertiser, retailer or third parties to sell such product or service.

In the case of retailers, ANA also monitors the feedback of the users regarding the products and the retailers, as long as such feedback is provided through the “Client Support/Suggestions” system.

LINKS

The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and Rent-a-Car operators. The websites belonging to these external links are outside of ANA’s control. ANA assumes no responsibility for the content of these websites, or for any products or services purchased or hired by users at any of these websites, or at websites linked or referred to in them. ANA may not ensure that the contents of any third party website are accurate, legal or harmless.

Some external websites may be shown in the website www.ana.pt through frames, whether including some of our website contents or not, or include reciprocate links to our website. Such resources are available only for the convenience of the users and do not constitute an endorsement to such websites or their contents.

Users assume the exclusive responsibility for using external websites.

TERMINATION OF USE

ANA may, at any time and based on the criteria it may deem appropriate, terminate the access of the user to the website www.ana.pt.

PRIVACY

You can consult our Privacy Policy here. This policy explains how we collect and use the personal information we obtain through your use of www.ana.pt.

ANA only works with third parties with adequate technical and organizational measures to meet legal requirements, namely in the area of security and confidentiality. As such, ANA aims to safeguard the rights of data subjects by protecting personal data against unauthorized access, misuse, loss or destruction.

These technical and organizational measures are periodically reviewed and improved. The website www.ana.pt is constantly monitored by specific tools to detect and eliminate potential cyber-attacks.

WARRANTY LIMIT

ANA develops its best endeavours so that the information contained on this website is accurate and complete. Even though, ANA may not, explicitly or implicitly, guarantee that the information contained in this website is complete and accurate, or that the website will not be subject to delays or interruptions.

LIABILITY LIMIT

Users of the website agree that ANA shall not be held liable for any direct or indirect loss resulting from the use of the information it contains. Similarly, ANA shall not be liable by the services and/or products offered by third parties through this website.

MISCELLANEOUS

ANA, as well as the retailers present on www.ana.pt are not accountable for delays or contractual breaches due to force majeure, disturbance, total or partial strike, flood, fire or war.

The agreement between the user and ANA, based on these terms and conditions, shall be governed and interpreted according to Portuguese law.

The user irrevocably and unconditionally agrees to submit to the non-exclusive jurisdiction of the courts of the judicial circuit of Lisbon, with regard to this agreement.

May 2018

Airlines

Waste management during COVID-19

Noise Management

Charges

Payment by ANA of the deviation on Regulated Revenue charged at Lisbon Group, Porto and Faro Airports in 2020

Disclosure of financial and operational information regarding 2020

Approval of 2021 Regulatory Traffic and Ground Handling charges for the Lisbon Airport

Approval of the Regulated Traffic and Ground handling Charges at Porto, Faro, Madeira, Azores and Beja airports, and of the service to passenger with reduced mobility charge, at all airports of ANA´s network, for 2021

Addendum to the disclosure of financial and operational information regarding 2019, already carried out in June 2020

Deliberation of regulated charges for ANA airports network, to be in force in 2021

Reimbursement to users of 70% of landing, passenger assistance and baggage handling charges at all ANA network airports, effective from 01 July to 31 December 2020

Payment by ANA of the deviation on Regulated Revenue charged at Porto and Faro Airports in 2019

Disclosure of financial and operational information regarding 2019

Deliberation of regulated charges for ANA airports network, to be in force in 2020

Payment by ANA of the deviation on Regulated Revenue charged at Porto and Faro Airports in 2018

Approval of Traffic and Regulated Handling charges at Lisbon Group airports (Lisbon, Madeira, Azores and Beja airports), for 2019

Approval of Traffic and Regulated Handling charges at Porto and Faro airports, and of the PRM charge at all ANA network airports, for 2019

Deliberation of regulated charges for Lisbon, Madeira, Açores airports and civil terminal of Beja, to be in force in 2019

Deliberation of regulated charges for Porto and Faro airports and of Security and PMR charges for ANA airports network, to be in force in 2019

Regulated Charges adjustment in November and December 2018, at Lisbon and Porto Airports

Disclosure of financial and operational information regarding 2017

Payment by ANA of the different on Regulated Revenue charged at Porto Airport in 2017

Approval of the Regulated Airport Charges for 2018

Consultation Process for 2018 Charges

Disclosure of financial and operational information regarding 2016

Regulated Charges adjustment in October to December 2017 – at Lisbon and Porto Airports

Consultation Process for 2017 Charges

Disclosure of financial and operational information regarding 2015

Regulated Charges adjustment in November and December 2016 – at Lisbon and Porto Airports

Security Charge

2016 Charges

PRM charges

Consultation Process for 2016 Charges

Adjustment of the 2015 Regulated Charges at Lisbon and Porto Airports

2015 Charges

Waste management during COVID-19

Noise Management

Business ANA - Aeroportos de Portugal

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